Frequently Asked Questions

A piece of network hardware, which connects your wireless devices to your wired network. The AP, which is connected to a router or switch via an Ethernet cable, is the hub via which your wireless devices connect to your wired LAN (we’ll talk about it too)

A system of tools and resources in an operating system, enabling developers to create software applications.

Bring Your Own Cloud

A technology-enabled discipline in which business and IT work together to ensure the uniformity, accuracy, stewardship, semantic consistency and accountability of the enterprise’s official shared master data assets. Master data is the consistent and uniform set of identifiers and extended attributes that describes the core entities of the enterprise including customers, prospects, citizens, suppliers, sites, hierarchies and chart of accounts.

Allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring, and office tools (such as Microsoft Office 365). SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider.

An approach to networking that uses software-based controllers or application programming interfaces (APIs) to communicate with underlying hardware infrastructure and direct traffic on a network. This model differs from that of traditional networks, which use dedicated hardware devices (i.e., routers and switches) to control network traffic. SDN can create and control a virtual network – or control traditional hardware – via software. While network virtualization allows organizations to segment different virtual networks within a single physical network, or to connect devices on different physical networks to create a single virtual network, software-defined networking enables a new way of controlling the routing of data packets through a centralized server.

Defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.

The hosting of desktop environments on a central server. It is a form of desktop virtualization, as the specific desktop images run within the virtual machine (VMs) and are delivered to end clients over a network, those endpoints may be PCS or other devices, like tablets or thin client terminals;.

A computer system created using software on one physical computer in order to emulate the functionality of another separate physical computer.

This refers to a service that provides data storage and servers remotely for clients

This is used to represent a secure connection between a network and a user. VPN describes the opportunity to establish a protected network connection when using public networks. VPNs encrypt your internet traffic and disguise your online identity. This makes it more difficult for third parties to track your activities online and steal data.

A group of adjacent binary digits that a computer processes as a unit to form a character such as the letter "C". A byte is a storage unit for data. A byte consists of 8 bits. KB is a kilobyte (1024 bytes); MB is a megabyte (1 million bytes), and GB is a gigabyte (1000 megabytes)

The collection of procedures used to manage workflow in a collaborative environment. In a CMS, data can be defined as nearly anything: documents, movies, pictures, phone numbers, scientific data, and so forth. CMSs are frequently used for storing, controlling, revising, semantically enriching, and publishing documentation. Serving as a central repository, the CMS increases the version level of new updates to an already existing file. Version control is one of the primary advantages of a CMS.

The central processing unit of a computer is like the computer's brain

The traditional spinning drives that stores information

A set of standards for physically connecting and transferring data between computers and peripheral devices. The SCSI standards define commands, protocols, electrical, optical, and logical interfaces.

A standard communication protocol used for the transfer of computer files from a server to a client on a computer network. FTP is built on a client-server model architecture using separate control and data connections between the client and the server.

A wide area network is a telecommunications network that extends over a large geographic area for the primary purpose of computer networking. Wide area networks are often established with leased telecommunication circuits.

Proprietary technology empowered by software and provided as “services”. Unlike the traditional generation of labor-based services, the services of TaaS are highly software-enabled, on-demand, customizable to business contexts, and often virtually-delivered by a system of hardware, software, and people

A computer network that links devices within a building or group of adjacent buildings

Any broadcast domain that is partitioned and isolated in a computer network at the data link layer. LAN is the abbreviation for local area network and in this context, virtual refers to a physical object recreated and altered by additional logic.

A point of presence is an artificial demarcation point or network interface point between communicating entities. A common example is an ISP point of presence, the local access point that allows users to connect to the Internet with their Internet service provider.

A solid-state drive is a solid-state storage device that uses integrated circuit assemblies to store data persistently, typically using flash memory, and functioning as secondary storage in the hierarchy of computer storage

A virtual WAN architecture that allows enterprises to leverage any combination of transport services – including MPLS, LTE, and broadband internet services – to securely connect users to applications

A proprietary protocol developed by Microsoft, which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.